FAQ
Customer Care
Will I be charged customs and duties?
US Customers
Currently, all orders from Canada to the U.S. under $800 USD will arrive duty-free!
We are closely monitoring the potential impact of the proposed 25% tariff on products shipped from Canada to the U.S. If implemented in the future, your order may be subject to additional duty charges upon delivery.
We understand this isn’t ideal, and we truly appreciate your support as we work to find solutions to keep prices as fair as possible. We will continue to provide updates as the situation evolves.
International Customers
(outside of North America) may be charged customs and duties by your local customs authority. The customs tax depends on the country that the order is being shipped to.
You will be responsible to pay these fees if they are billed to you so please check your country’s customs office to see if there are any additional costs prior to completing your purchase.
Do you ship internationally?
Yes, The Three Six Five Journals ships internationally! Shipping rates are displayed at checkout. Please note that the estimated shipping times provided at checkout are approximate and not guaranteed. While we do our best to ensure timely delivery, please note that delays caused by customs, weather, or unforeseen courier issues are beyond our control.
We currently do not ship to the following countries: Central African Republic – CF, Comoros, Cuba, Equatorial Guinea – GQ, Falklands, Guinea Bissau – GW, Iran – IR, Johnston Island, Kiribati, Korea, North (North Korea), Mayotte Island, Myanmar – MM, Nauru, Niue, Saint Pierre Et, Miquelon, Sao Tome & Principe, Sierra Leone – SL, Solomon Islands, Somalia – SO, St. Helena (S. Atlantic), Sudan – SD, Syria – SY, Tajikistan, Tokelau Islands, Turkmenistan, Republic Of – TM, Tuvalu
What do I do if I want a refund or an exchange?
We really want you to love your purchase. If you have any questions or concerns about refunds or exchanges, please email us at hello@threesixfivejournals.com with your name, order #, and reason for return and we will be happy to help you. Please read our full return policy here.
Please note, we accept returns from Canada and the USA but do not accept international returns at this time.
Can I cancel my order?
Once your order has been placed you are unable to cancel or make any changes to your order.
How do pre-orders work?
In some cases, some of our products will be available for pre-order. If you decide to place a pre-order, you pay now and your order will be processed as soon as they are available. Pre-order delivery dates are just estimates and we are not responsible for any delays.
If you need to cancel or change your pre-order before it is shipped out email us at hello@threesixfivejournals.com.
What payment methods do you accept?
We accept all major credit cards and PayPal.
Can I receive a refund on a digital product?
There is no way to return a digital product and therefore they are final sale and we do not issue refunds.
FAQ
Journaling Tips
How do I start a journaling habit?
Start small by setting aside a few minutes each day for journaling. Choose a comfortable and quiet space, and use prompts or guided journals if you're unsure what to write about. Consistency is key, so try to make it a daily practice.
Read this blog post for more tips on getting started with your Three Six Five Journal.
What are the benefits of journaling daily?
Daily journaling can help improve your mental health, increase self-awareness, boost creativity, and enhance productivity. It provides a regular space for reflection, helping you to process thoughts and emotions, set and achieve goals, and track personal growth.
What should I write in my journal?
You can write anything that comes to mind! Common topics include daily reflections, gratitude lists, goals, dreams, challenges, and creative ideas. Our journals also include daily prompts to guide you and inspire your writing.
Read this blog post for more tips on getting started with your Three Six Five Journal.
How can journaling help with goal setting?
Journaling helps clarify your goals by allowing you to break them down into smaller, actionable steps. Writing about your goals regularly keeps you focused, tracks your progress, and motivates you to stay on track.
What is the best time of day to journal?
The best time to journal is whenever it fits into your routine. Some people prefer journaling in the morning to set intentions for the day, while others find it beneficial to reflect in the evening. Choose a time that allows you to journal consistently.
Can journaling help with stress and anxiety?
Yes, journaling can be a powerful tool for managing stress and anxiety. It allows you to express and process your emotions, gain perspective on challenging situations, and develop coping strategies. Regular journaling can promote a sense of calm and mindfulness.
How long should I spend journaling each day?
There’s no set rule for how long you should journal. It can be as short as 5-10 minutes or longer if you have more to express. The goal is to make it a regular practice that fits into your schedule and meets your needs.
Can journaling improve my creativity?
Absolutely! Journaling encourages you to explore your thoughts and ideas freely, which can boost creativity. It provides a space to brainstorm, plan, and reflect on creative projects, helping you develop new insights and solutions.
How can I stay motivated to journal every day?
To stay motivated, set clear intentions for your journaling practice, and remind yourself of the benefits. Use prompts to spark inspiration, and don’t be too hard on yourself if you miss a day. Focus on making journaling a rewarding and enjoyable part of your routine.
FAQ
About The 365 Journals
What are Three Six Five Journals?
Three Six Five Journals are thoughtfully designed journals that help you track your daily thoughts, goals, and progress throughout the year. Each journal covers 365 days, providing a structured yet flexible format for personal reflection and growth.
How are the Three Six Five Journals different from other journals?
Our journals are crafted with high-quality materials, unique layouts that encourage daily use. They feature prompts, goal-setting pages, breathing exercises, meditations and space for creativity, making them perfect for anyone looking to enhance their mindfulness and productivity. Also our journals are designed for year-long use, unlike some journals that are only for 6 months.

Have more questions?
Contact us by sending us a message and one of our team members will get back to you within 1 business day.