FAQ
Customer Care
What are the holiday cut off dates to ensure delivery by December 25th?
To ensure your order arrives in time for Christmas, please note the following cut-off dates:
- Canada: Place your order by December 15th
- USA: Place your order by December 16th
- United Kingdom: Place your order by December 11th
- Austrailia: Place your order by December 5th
Please note, deliveries to rural areas may require additional time. For urgent deliveries, we offer express shipping options at checkout if you happen to miss the cut-off date.
Will the Canada Post strike affect my order?
We use alternative carriers to ensure your orders are delivered. While we are doing everything we can to maintain timely shipping, there may be some delays depending on your location and the carrier's capacity, especially during this busy holiday season.
Will I still receive my order on time?
We are working hard to minimize any disruptions caused by the strike. While our alternative carriers are reliable, delivery times may vary. Please allow for some flexibility during this period.
How can I track my order?
You will receive a tracking number from the carrier we’ve used for your shipment. If you experience any issues or have concerns about your order, feel free to contact us at hello@threesixfivejournals.com.
What if my order is delayed?
If your order experiences significant delays, please get in touch with us, and we will assist you in resolving the issue as quickly as possible.
Do you ship internationally?
Yes, The Three Six Five Journals ship internationally. See international shipping rates at checkout.
We currently do not ship to the following countries: Central African Republic – CF, Comoros, Cuba, Equatorial Guinea – GQ, Falklands, Guinea Bissau – GW, Iran – IR, Johnston Island, Kiribati, Korea, North (North Korea), Mayotte Island, Myanmar – MM, Nauru, Niue, Saint Pierre Et, Miquelon, Sao Tome & Principe, Sierra Leone – SL, Solomon Islands, Somalia – SO, St. Helena (S. Atlantic), Sudan – SD, Syria – SY, Tajikistan, Tokelau Islands, Turkmenistan, Republic Of – TM, Tuvalu
What do I do if I want a refund or an exchange?
We really want you to love your purchase. If you have any questions or concerns about refunds or exchanges, please email us at hello@threesixfivejournals.com with your name, order #, and reason for return and we will be happy to help you. Please read our full return policy here.
Can I cancel my order?
Once your order has been placed you are unable to cancel or make any changes to your order.
How do pre-orders work?
In some cases, some of our products will be available for pre-order. If you decide to place a pre-order, you pay now and your order will be processed as soon as they are available. Pre-order delivery dates are just estimates and we are not responsible for any delays.
If you need to cancel or change your pre-order before it is shipped out email us at hello@threesixfivejournals.com.
What payment methods do you accept?
We accept all major credit cards and PayPal.
Will I be charged customs and duties?
US Orders: All orders under $700 USD will arrive to you duty-free.
International customers (outside of North America) may be charged customs and duties by your local customs authority. The customs tax depends on the country that the order is being shipped to. You will be responsible to pay these fees if they are billed to you so please check your country’s customs office to see if there are any additional costs prior to completing your purchase.
Can I receive a refund on a digital product?
There is no way to return a digital product and therefore they are final sale and we do not issue refunds.
FAQ
Journaling Tips
What are the benefits of journaling daily?
Daily journaling can help improve your mental health, increase self-awareness, boost creativity, and enhance productivity. It provides a regular space for reflection, helping you to process thoughts and emotions, set and achieve goals, and track personal growth.
What should I write in my journal?
You can write anything that comes to mind! Common topics include daily reflections, gratitude lists, goals, dreams, challenges, and creative ideas. Our journals also include daily prompts to guide you and inspire your writing.
How can journaling help with goal setting?
Journaling helps clarify your goals by allowing you to break them down into smaller, actionable steps. Writing about your goals regularly keeps you focused, tracks your progress, and motivates you to stay on track.
What is the best time of day to journal?
The best time to journal is whenever it fits into your routine. Some people prefer journaling in the morning to set intentions for the day, while others find it beneficial to reflect in the evening. Choose a time that allows you to journal consistently.
How do I start a journaling habit?
Start small by setting aside a few minutes each day for journaling. Choose a comfortable and quiet space, and use prompts or guided journals if you're unsure what to write about. Consistency is key, so try to make it a daily practice.
Can journaling help with stress and anxiety?
Yes, journaling can be a powerful tool for managing stress and anxiety. It allows you to express and process your emotions, gain perspective on challenging situations, and develop coping strategies. Regular journaling can promote a sense of calm and mindfulness.
How long should I spend journaling each day?
There’s no set rule for how long you should journal. It can be as short as 5-10 minutes or longer if you have more to express. The goal is to make it a regular practice that fits into your schedule and meets your needs.
Can journaling improve my creativity?
Absolutely! Journaling encourages you to explore your thoughts and ideas freely, which can boost creativity. It provides a space to brainstorm, plan, and reflect on creative projects, helping you develop new insights and solutions.
How can I stay motivated to journal every day?
To stay motivated, set clear intentions for your journaling practice, and remind yourself of the benefits. Use prompts to spark inspiration, and don’t be too hard on yourself if you miss a day. Focus on making journaling a rewarding and enjoyable part of your routine.
FAQ
About The 365 Journals
What are Three Six Five Journals?
Three Six Five Journals are thoughtfully designed journals that help you track your daily thoughts, goals, and progress throughout the year. Each journal covers 365 days, providing a structured yet flexible format for personal reflection and growth.
How are the Three Six Five Journals different from other journals?
Our journals are crafted with high-quality materials, unique layouts that encourage daily use. They feature prompts, goal-setting pages, breathing exercises, meditations and space for creativity, making them perfect for anyone looking to enhance their mindfulness and productivity. Also our journals are designed for year-long use, unlike some journals that are only for 6 months.
Have more questions?
Contact us by sending us a message and one of our team members will get back to you within 1 business day.