Shipping Protection is an optional add-on at checkout that covers your package from our warehouse to your door. For a small fee, you are fully covered against package theft (porch piracy), carrier loss, or damage during transit.

How do I file a claim?

If you purchased shipping protection, filing a claim takes less than two minutes:

1. Head over to our Claims Portal
2. Enter your Order Number and the Email Address used to place the order.
3. Select your issue (Lost, Stolen, or Damaged), upload photos if applicable, and submit!
   Our team will review and process your claim within 24 to 48 hours.

My tracking says "Delivered," but my package isn't here. What should I do?

Carriers occasionally mark packages as "Delivered" up to 36 hours before they actually arrive. Before filing a claim:

• Check your mailbox, porch, side doors, and with your neighbors.
• Wait 36 to 48 hours to see if it turns up.
  If it is still missing after 48 hours and you have Captain Shipping Protection, file a "Stolen" claim through our portal.

What happens if I opted out of shipping protection and my package is lost or stolen?

If you did not purchase Captain Shipping Protection, Three Six Five Journals is not liable for lost, stolen, or damaged packages. However, we still want to help! Please reach out to our customer support team at hello@threesixfivejournals.com, and we can help you file a formal inquiry/claim directly with the carrier (such as USPS, UPS, or FedEx).

Please note that carrier investigations can take up to several weeks, and refunds or replacements are not guaranteed through this route.

US Customers

We are happy to announce that starting April 22, 2026, all US orders will arrive to US customers duty-free!

Canadian Customers

All Canadian customers will see duty-inclusive shipping prices right at checkout, no surprises!

International Customers

(outside of North America) may be charged customs, duties and VAT by your local customs authority. The customs tax depends on the country that the order is being shipped to.

You will be responsible to pay these fees to DHL (WORLDWIDE EXPRESS) or Post NL if they are billed to you so please check your country’s customs office to see if there are any additional costs prior to completing your purchase. Any additional charges that are incurred while importing our goods are the customer's responsibility.

Read our full shipping policy here.

Yes, The Three Six Five Journals ships internationally! Shipping rates are displayed at checkout. Please note that the estimated shipping times provided at checkout are approximate and not guaranteed. While we do our best to ensure timely delivery, please note that delays caused by customs, weather, or unforeseen courier issues are beyond our control.

Read our full shipping policy here.

We currently do not ship to the following countries: Central African Republic – CF, Comoros, Cuba, Equatorial Guinea – GQ, Falklands, Guinea Bissau – GW, Iran – IR, Johnston Island, Kiribati, Korea, North (North Korea), Mayotte Island, Myanmar – MM, Nauru, Niue, Saint Pierre Et, Miquelon, Sao Tome & Principe, Sierra Leone – SL, Solomon Islands, Somalia – SO, St. Helena (S. Atlantic), Sudan – SD, Syria – SY, Tajikistan, Tokelau Islands, Turkmenistan, Republic Of – TM, Tuvalu

We really want you to love your purchase. If you have any questions or concerns about refunds or exchanges, please email us at hello@threesixfivejournals.com with your name, order #, and reason for return and we will be happy to help you. Please read our full return policy here.

Please note, we accept returns from Canada and the USA but do not accept international returns at this time.

Once your order has been placed you are unable to cancel or make any changes to your order, including address changes. 

In some cases, some of our products will be available for pre-order. If you decide to place a pre-order, you pay now and your order will be processed as soon as they are available. Pre-order delivery dates are just estimates and we are not responsible for any delays.

If you need to cancel or change your pre-order before it is shipped out email us at hello@threesixfivejournals.com.

We accept all major credit cards, Apple Pay, Google Pay and PayPal.

There is no way to return a digital product and therefore they are final sale and we do not issue refunds.

Start small by setting aside a few minutes each day for journaling. Choose a comfortable and quiet space, and use prompts or guided journals if you're unsure what to write about. Consistency is key, so try to make it a daily practice.

Read this blog post for more tips on getting started with your Three Six Five Journal.

Daily journaling can help improve your mental health, increase self-awareness, boost creativity, and enhance productivity. It provides a regular space for reflection, helping you to process thoughts and emotions, set and achieve goals, and track personal growth.

You can write anything that comes to mind! Common topics include daily reflections, gratitude lists, goals, dreams, challenges, and creative ideas. Our journals also include daily prompts to guide you and inspire your writing.

Read this blog post for more tips on getting started with your Three Six Five Journal.

Journaling helps clarify your goals by allowing you to break them down into smaller, actionable steps. Writing about your goals regularly keeps you focused, tracks your progress, and motivates you to stay on track.

The best time to journal is whenever it fits into your routine. Some people prefer journaling in the morning to set intentions for the day, while others find it beneficial to reflect in the evening. Choose a time that allows you to journal consistently.

Yes, journaling can be a powerful tool for managing stress and anxiety. It allows you to express and process your emotions, gain perspective on challenging situations, and develop coping strategies. Regular journaling can promote a sense of calm and mindfulness.

There’s no set rule for how long you should journal. It can be as short as 5-10 minutes or longer if you have more to express. The goal is to make it a regular practice that fits into your schedule and meets your needs.

Absolutely! Journaling encourages you to explore your thoughts and ideas freely, which can boost creativity. It provides a space to brainstorm, plan, and reflect on creative projects, helping you develop new insights and solutions.

To stay motivated, set clear intentions for your journaling practice, and remind yourself of the benefits. Use prompts to spark inspiration, and don’t be too hard on yourself if you miss a day. Focus on making journaling a rewarding and enjoyable part of your routine.

Three Six Five Journals are thoughtfully designed journals that help you track your daily thoughts, goals, and progress throughout the year. Each journal covers 365 days, providing a structured yet flexible format for personal reflection and growth.

Our journals are crafted with high-quality materials, unique layouts that encourage daily use. They feature prompts, goal-setting pages, breathing exercises, meditations and space for creativity, making them perfect for anyone looking to enhance their mindfulness and productivity.  Also our journals are designed for year-long use, unlike some journals that are only for 6 months.